Terms & Conditions

Payment & Security

We accept PayPal as a payment method on our website as it is one of the safest options available

on the internet.

Note that you don’t need a PayPal account to checkout and pay with PayPal.

PayPal accepts all major credit and debit cards: Visa, MasterCard, Maestro and American Express.

Delivery

We proudly deliver our prints worldwide. Items bought in Croatia are being shipped from Croatia

and it takes 2-3 days for the order to be processed and shipped. Items bought in any other county

but Croatia are being shipped from the United States and it takes 3-5 days for the order to be

processed and shipped.

Delivery time within Croatia is approximately 3-5 days.

Delivery time within Europe is approximately 1-2 weeks.

Delivery time for all other locations excluding European countries is approximately 2 weeks.

Please note that these delivery times are estimates only and this may vary depending on location.

All customs charges and fees are payable by the customer, please check your country’s fees, rules

and restrictions before making your purchase: www.dutycalculator.com

Returns

We stand by the products we design & carry at Dilemma Posters and we are confident you will love

your purchase too. If for any reason you are not happy with your online purchase, you may return

the items postmarked within 14 calendar days of receipt for a refund or store credit to your original

method of payment.

Please note: original shipping charges are non-refundable. Items must be returned in their original

condition.

All return shipping costs are payable by the customer.

We recommend that you carefully repackage your item to avoid any damage during delivery and

consider using tracked or registered mail carrier to track your item for your own peace of mind.

Please retain proof of postage until we have confirmed your refund has been processed.

We reserve the right to refuse returns if they do not meet the conditions above.

Exchanges

If you would like to exchange an item, we suggest you place a new order for the item you want

before returning your original purchase. This will ensure your exchange item is in stock. You are

then welcome to return your original order for a full refund less the shipping fees. Once we receive

your return, we will process a refund for the cost of the returned item and send you an email.

Order cancellations

Should you wish to cancel an order, which has not yet been despatched, please contact us in

writing at hello@dilemmaposters.com. If your order has been despatched, you will need to return

the order to us.

Faulty Item

We aim to always represent and despatch quality products. If you believe the item you have

received is faulty, please contact us as soon as possible, quoting as many details as possible

about the product and its fault. Please advise us within seven days of receipt of the faulty item, to

allow us to resolve the matter quickly by arranging exchange, repair or refund.

Wrong Item

If you have received an item that is not what you had originally ordered, please contact us

immediately, quoting the details of the product received and product originally ordered, and

whether you require a refund or replacement. We will then be in touch with advice on how you

should proceed with the return.